CANCELLATION POLICY
- We allow a 5 day cooling off period from the moment of booking prior to 31 May 2026. After 31 May 2026 the cooling off period becomes 48 hours. To secure a booking, the signing of a tenancy agreement and full or partial payment is required.
- If you cancel within 5 days (or 48 hours after 31 May 2026), we will refund you in full minus any bank charges if applicable. This applies to bookings starting in more than 5 days. Cancellations must be in writing (email).
- Once you have booked and the 5 day cooling off period has elapsed (or 48 hours after 31 May 2026), you are bound into a Tenancy Agreement which requires you to pay the rent for the full period of the agreement, unless a suitable replacement tenant is found.
The tenant is responsible for finding the replacement tenant. You will be charged a Replacement Fee of £250 to cover the administrative work and vacating your room for a replacement tenant.
If you have proposed a replacement tenant, Everynest has complete discretion as to whether it:
- accepts the proposed replacement tenant and enters into a Tenancy Agreement with them;
- places the room back on general sale; or
- allocates the room to an alternative student on a waiting list to enter into a Tenancy Agreement
We will release you from your Tenancy Agreement on the date seven days after any of the above has occurred.
- Full or partial payment for the accommodation booking must be received as per date stated on the invoice.
- If you are declined a Visa to study in the UK, by UK Visas and Immigration, you may cancel and obtain a full refund. Evidence in the form of a visa rejection letter is required within 7 days of receiving it or before 16th August 2026 (whichever is sooner). This letter must include a date and student’s name. You do not qualify for a refund if:
- You did not complete all necessary steps required by UKVI to complete your visa application.
- Your university was unable to issue you with a CAS Number to obtain your visa owing to you not completing all necessary steps to complete your application to study.
- Bookings are charged for a full week (7 nights) as standard.
- If, in exceptional circumstances, the accommodation booked becomes unavailable for reasons beyond our control an alternative will be arranged, but details may differ.
- You agree to read the cancellation section of the terms and conditions prior to acceptance of the invoice and to be bound by these terms and conditions.
EVERYNEST SLU –
Hivefive, Edifici BOMOSA-ALBA – Av. Dr. Mitjavila, 5 – AD500 Andorra la Vella, Andorra.